By James R.G. Cook ( December 14, 2023, 10:57 AM EST) -- As with any business, a law firm may be the target of online reviews by disgruntled customers. Reviews of a business by consumers are generally seen by the courts to be matters of public interest. Online reviews are nevertheless subject to the general laws of defamation, so a firm that believes an online review is false or damaging to its reputation may consider pursuing a civil claim for damages against the reviewer....